To gain a deeper understanding of our diverse clientele, we regularly conduct comprehensive customer surveys. The findings reveal that there is no single, uniform RUIHAI customer; instead, our network spans distributors, OEMs, and end-users, each with distinct preferences—some prioritizing face-to-face consultations with our sales team, while others operate primarily online via our webshop. Ultimately, these results validate our strategic direction, proving that despite varied needs, every customer seamlessly finds the right path to our products and solutions. The widespread praise for our sales team’s high advisory competence highlights RUIHAI’s unique edge in direct customer relations, with many clients viewing our representatives as reliable partners capable of delivering optimal connection solutions. Moving forward, we remain dedicated to closely analyzing these distinct customer segments and continuing along this path to serve as a high-value partner across innovation, service, pricing, product portfolio, and order processing.